A snagging report is only the start. Here's how to turn it into repairs, using the timescales in Version 2 of the New Homes Quality Code, which applies to homes reserved from 2 March 2026 with NHQB-registered developers.
1. Send It in Writing
Send the full report to the developer's after-sales or customer care team by email, and keep a copy with the date you sent it. The Code requires developers to provide an after-sales service for at least two years after completion.
2. Expect Action Within 30 Days
Developers should settle an after-sales issue within 30 days, unless there's a significant reason for delay. If it takes longer, they should update you monthly.
3. Check the Repairs
When the developer says the work is done, check it against the report, or book a re-inspection (£150) so each item is signed off properly.
4. If It Stalls, Make a Formal Complaint
- The developer should acknowledge your complaint within 5 days.
- They should send an assessment and response within 30 days of the complaint start date.
- If it isn't resolved, they should write to you no later than 56 days from the complaint start date.
5. Take It to the New Homes Ombudsman
If your complaint still isn't resolved, you can refer it to the New Homes Ombudsman Service after 56 days of the complaint start date, as long as the issue arose within two years of completion. The service is free for homebuyers.
Keep the Paper Trail
Dated emails, the original report, photos and any re-inspection report are what make a complaint straightforward. Check which Code version covers you, and whether your developer is registered, on the housebuilder pages.